To troubleshoot and manage the client network events for Insite clients and also assist the client with their queries and ensure we meet our agreed SLA’s, The Co-ordination of fault escalations, in conjunction with the 1st level engineers providing high-level technical management of high priority or technically complex calls , Perform advanced troubleshooting to isolate technical faults as the 2nd Level Escalation contact.Responsible for verification and ongoing management of all technical escalations,Deliver internal training to 1st Level Engineers on Specialist products to ensure sufficient skills to cover 24x7 requirements,Complete personal projects as may be assigned by the Temlead/Techlead/Program Lead etc

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Datacraft is a wholly owned subsidiary of Dimension Data plc, a US$4.5 billion leading global IT solutions and services provider., Datacraft is the leading independent IT services and solutions company in Asia Pacific. Headquartered in Singapore, Datacraft spans more than 50 major offices and has over 1,200 employees across 13 Asia Pacific markets. Specialising in customised business solutions, Datacraft helps clients plan, build and support their IT infrastructures. Datacraft combines an expertise in networking, security, IP Convergence, datacentre storage, Microsoft business applications and contact centre technologies, with advanced skills in consulting, integration and managed services, to craft IT solutions for businesses.